Refund Policy
Last updated: 9 September 2026
30-Day Money-Back Guarantee
At Wellveil, we stand behind the quality of our products and want you to shop with confidence. That is why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund under our guarantee, all of the following conditions must be met:
- Refund requests must be submitted within 30 days of the delivery date
- Requests made after 30 days from delivery are not eligible and will not be approved
- Product returns are not required and are not accepted
- One claim per household
Guarantee eligibility is strictly limited to the 30-day window from the confirmed delivery date. Free gifts included with your order are yours to keep.
To claim, email hello@wellveil.com with your order number and a brief note on why the product did not work for you.
Non-Eligible Refunds
The following are not eligible for a refund under our guarantee:
- Requests submitted outside the 30-day guarantee period
- Subscription renewals or recurring charges processed after the 30-day window
- Orders that have already been processed or fulfilled once the 30-day period has passed
- Requests made outside the stated terms of this policy
No exceptions are made beyond the 30-day money-back guarantee.
Subscriptions
If your order includes a subscription, it is the customer’s responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.
Customers are responsible for managing, modifying or cancelling their subscription prior to renewal. Failure to do so will result in the order being processed and shipped.
Cancellation of subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel at least 24 hours before your next billing date, from your account at your account page or by emailing hello@wellveil.com. See our Subscription Policy.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us with your order number and a photo. We will replace it or refund it in full at no charge to you. This applies regardless of the 30-day guarantee window.
How Refunds Are Issued
Approved refunds are issued to the original payment method. We process them within 14 days of approval. Your bank or card issuer may take a few additional working days to show the funds, which is outside our control. If more than 15 working days have passed since we confirmed your refund and you still see nothing, contact us.
Your Statutory Rights
The guarantee above is a commercial guarantee we offer voluntarily, in addition to your rights by law. Nothing in this policy limits those rights.
If you are a consumer in the European Union you have a 14-day right of withdrawal from the day you receive the goods, without needing to give a reason. Because our products are food supplements supplied sealed, this right does not apply once the pouch has been opened (Article 16(e), Directive 2011/83/EU) — but our 30-Day Money-Back Guarantee does. Where you exercise the statutory right on unopened product, we refund the price and the standard delivery cost within 14 days, and you bear the direct cost of returning the goods.
To withdraw, email hello@wellveil.com with your order number and a clear statement that you are withdrawing, or use the form below.
You also have a legal guarantee of conformity of at least two years. If you are in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Model withdrawal form
To: Wellveil, Calle Mercedes Formica 9, Bloque 4, Portal 14, Bajo C, 28232 Las Rozas de Madrid, Spain — hello@wellveil.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name and address of consumer:
Order number:
Date:
Agreement to Policy
By placing an order you confirm that you have read, understood and agreed to this policy.
Contact
Wellveil
Calle Mercedes Formica 9, Bloque 4, Portal 14, Bajo C
28232 Las Rozas de Madrid, Spain
Email: hello@wellveil.com
Phone: +34 634 200 062