Shipping Policy
Last updated: 9 September 2026
This policy explains how and when we ship, what it costs, and what happens if something goes wrong in transit.
1. Where we ship
We currently deliver to Ireland, the Netherlands, Denmark, Sweden, Finland, Spain and Australia. If your country is not on the list, our checkout will not be able to complete your order. We add countries as our logistics allow.
2. Shipping is free
We do not charge for delivery. Every order ships free, on every pack, whether you subscribe or buy once. The price you see is the price you pay, and nothing is added at checkout.
3. Order processing
Orders are picked and dispatched within 1–3 business days of payment being confirmed. We process Monday to Friday, excluding Spanish public holidays. During sales periods and around holidays this can extend to 5 business days.
You will receive an order confirmation immediately, and a separate dispatch email with tracking once the parcel leaves.
4. Estimated delivery times
Times below are counted from dispatch, not from the moment you order, and are estimates rather than guarantees:
- Spain: 2–5 business days
- Ireland, Netherlands: 5–9 business days
- Denmark, Sweden, Finland: 6–10 business days
- Australia: 10–20 business days
Carrier delays, weather, strikes and customs processing are outside our control. If your parcel is clearly overdue, contact us and we will chase it with the carrier.
Under EU law, if we have not delivered within 30 days of your order you may ask us to deliver within an additional reasonable period, and if we still fail you are entitled to cancel and receive a full refund.
5. Tracking
Every order ships with tracking. Tracking links can take 24–48 hours to show their first scan after dispatch; that gap is normal and does not mean the parcel is lost. If you have not received a dispatch email within 5 business days of ordering, check your spam folder and then contact us.
You can follow your parcel any time on our order tracking page.
6. Risk and responsibility
The goods are our responsibility until you, or someone you have nominated to receive the parcel, take physical possession of them. If a parcel is lost or damaged in transit, that is our problem to resolve, not yours — contact us and we will replace or refund the order.
This does not apply where you arranged your own carrier rather than choosing one of the options we offer at checkout.
7. Address accuracy and failed deliveries
Please check your address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because it went unclaimed at a pickup point, we will contact you to arrange a resend.
If you spot a mistake in your address, email us straight away. If the parcel has not yet been dispatched we can usually correct it.
8. Missing, damaged or incomplete orders
Contact us with your order number and, where relevant, a photo. We will replace or refund at no cost to you. See our Refund Policy for the full detail.
9. Customs, duties and taxes
Within the EU (Spain, Ireland, Netherlands, Denmark, Sweden, Finland): the price you see includes VAT. There are no customs charges and nothing further to pay on delivery.
Australia: deliveries to Australia leave the EU customs territory. Depending on the value of your order and current Australian rules, import duties, GST or a carrier handling fee may be charged by the Australian authorities or the carrier before delivery. These are set by the destination country, are not collected by us, and are the responsibility of the recipient. Please check your local rules before ordering.
Food supplements may also be subject to import restrictions in some destinations. It is the customer’s responsibility to confirm that the product may lawfully be imported for personal use.
10. Subscription deliveries
Subscription renewals follow exactly the same processing and delivery timescales as one-time orders, and ship free like everything else. You can change your delivery date or address at any time from your account. See our Subscription Policy.
11. Contact
Wellveil
Calle Mercedes Formica 9, Bloque 4, Portal 14, Bajo C
28232 Las Rozas de Madrid, Spain
Email: hello@wellveil.com
Phone: +34 634 200 062